Genex Africa Farm Center Privacy Policy

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

A. Personal Data

Personally identifiable information, such as your name, shipping address, email address, and telephone number, that you voluntarily give to us when you:

• Fill out our online "Contact Us" form.
• Inquire about cattle genetics, calf care, cow care, or farm equipment.
• Sign up for community training sessions or expert consultations.

B. Derivative and Technical Data

Information our servers automatically collect when you access the Site, such as your IP address, browser type, operating system, access times, and the pages you viewed directly before and after accessing the Site.

2. Legal Basis for Collecting and Processing Data

In accordance with Section 11 of the Uganda Data Protection and Privacy Act, 2019, Genex Africa Farm Center collects and processes your personal data only when we have a lawful justification to do so.

Our legal obligations and justifications include:

• Consent of the Data Subject: Where you have given clear and unambiguous consent for us to process your personal data for a specific purpose, such as subscribing to our newsletters, filling out our farm consultation forms, or requesting quotes.
• Performance of a Contract: Where the collection and processing of your data is necessary to enter into or perform a contract with you, such as processing orders for cattle genetics, coordinating delivery of farm equipment, or issuing invoices.
• Compliance with a Legal Obligation: Where processing is necessary for compliance with tax, financial, and corporate regulatory reporting requirements under Ugandan laws, including statutory requirements by the Uganda Revenue Authority (URA).
• Legitimate Interests: Where data processing is necessary for our legitimate business interests, provided they do not override your fundamental rights and freedoms, such as maintaining website security, preventing fraud, and improving our agricultural services.

3. Use of Your Information

Having accurate information about you allows us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

• Respond to customer service requests, product inquiries, and veterinary care questions.
• Fulfill and manage product quotes, imports, or orders, including ear tag applicators, nitrogen containers, and cattle genetics.
• Organize and notify you about community engagement programs and farm training sessions.
• Deliver targeted newsletters, updates, or information regarding new farm technologies.
• Monitor and analyse usage and trends to improve your experience on our Site.

4. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties.

We may share information we have collected about you in certain situations, including:

• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, investigate or remedy potential violations of our policies, or protect the rights, property, and safety of others.
• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including web hosting, email delivery, and logistics or shipping providers.

5. Data Security

We use administrative, technical, and physical security measures to help protect your personal information.

While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against interception or other types of misuse.

6. Cookies and Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience.

Most browsers are set to accept cookies by default. You can remove or reject cookies, but please be aware that doing so could affect the availability and functionality of the Site.

7. Your Rights (Uganda Data Protection Compliance)

In accordance with the Uganda Data Protection and Privacy Act, you have specific rights regarding your personal information. These include:

• The right to access the personal data we hold about you.
• The right to request the correction or updating of inaccurate personal information.
• The right to object to the processing of your data for direct marketing purposes.
• The right to request the deletion of your data under certain circumstances.

To exercise any of these rights, please contact us using the details provided below.